• Resolved piccemozioni

    (@piccemozioni)


    hello. I have a problem that has been happening for a few weeks. for orders under €10, free shipping is automatically applied.
    Everything is set up correctly, I have already re-entered the whole numbers without ,00
    how can I fix it? thanks

    WEBSITE: https://piccoleemozioni.com/

    STATUS REPORT:

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– Bulk Edit: di Mário Valney – 1.0.0<br>WooCommerce Price Based on Country: di Oscar Gare – 3.4.9<br>WooCommerce Price Based on Country Pro: di Oscar Gare – 3.5.1<br>WooCommerce Stripe Gateway: di WooCommerce – 8.6.1<br>WP File Manager: di mndpsingh287 – 8.0</li> </ul> <p>Dropin Plugins ()</p> <p>advanced-cache.php: advanced-cache.php Must Use Plugins (1)</p> <p>Health Check Troubleshooting Mode: di – 1.9.1 Settings</p> <p>API Enabled: ?<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: left<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: bundle (bundle)<br>external (external)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)</p> <p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock 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Templates</p> <p>Overrides: flatsome/woocommerce/archive-product.php<br>flatsome/woocommerce/cart/cart-empty.php<br>flatsome/woocommerce/cart/cart-shipping.php<br>flatsome/woocommerce/cart/cart.php<br>flatsome/woocommerce/cart/mini-cart.php<br>flatsome/woocommerce/checkout/form-checkout.php<br>flatsome/woocommerce/checkout/form-coupon.php<br>flatsome/woocommerce/checkout/order-received.php<br>flatsome/woocommerce/checkout/terms.php<br>flatsome/woocommerce/checkout/thankyou.php<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>flatsome-child/woocommerce/emails/admin-new-order.php<br>flatsome-child/woocommerce/emails/customer-processing-order.php<br>flatsome-child/woocommerce/emails/email-order-details.php<br>flatsome-child/woocommerce/emails/email-order-items.php<br>flatsome/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/header.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/rating.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php<br>flatsome/woocommerce/myaccount/navigation.php<br>flatsome/woocommerce/notices/error.php<br>flatsome/woocommerce/notices/notice.php<br>flatsome/woocommerce/notices/success.php<br>flatsome/woocommerce/product-searchform.php<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>flatsome/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system</p> <p>Daily Cron: ? Next scheduled: 2024-08-10 07:36:30 +02:00<br>Options: ?<br>Notes: 199<br>Onboarding: completed Action Scheduler</p> <p>Operazione annullata: 63<br>Oldest: 2024-07-09 13:00:46 +0200<br>Newest: 2024-08-09 10:10:18 +0200</p> <p>Completato: 13.091<br>Oldest: 2024-07-09 11:57:20 +0200<br>Newest: 2024-08-09 11:33:20 +0200</p> <p>Operazione non riuscita: 67<br>Oldest: 2024-03-02 12:09:26 +0100<br>Newest: 2024-08-09 11:40:02 +0200</p> <p>In attesa: 6<br>Oldest: 2024-08-09 12:25:02 +0200<br>Newest: 2024-08-10 11:40:02 +0200 Smart Coupons related settings</p> <p>?* Number of coupons to show: 5<br>?* Number of characters in auto-generated coupon code:<br>?* Valid order status for auto-generating coupon: Processing | Completed<br>?* Include tax in the amount of the generated gift card: ? No<br>?* Deduct credit/gift before doing tax calculations: ? No<br>?* Gift Card discount is inclusive of tax: ? No<br>?* Automatic deletion: ? No<br>?* Coupon emails: ? Yes<br>?* Printing coupons: ? No<br>?* Sell gift cards at less price?: ? No<br>?* Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: ? Yes<br>?* Renewal orders should not generate coupons even when they include a product that issues coupons: ? No<br>?* Allow sending of coupons to others: ? No<br>?* Allow schedule sending of coupons?: ? No<br>?* Combine emails: ? No<br>?* Auto generated coupon email: ? Yes<br>?* Combined auto generated coupons email: ? No<br>?* Acknowledgement email: ? Yes<br>?* Enable taxes: ? No<br>?* Prices entered with tax: ? No<br>?* Display prices in the shop: ? Excl<br>?* Display prices during cart and checkout: ? Excl<br>?* Rounding: ? No<br>?* Display tax totals: Itemized<br>?* Enable the use of coupon codes: ? Yes<br>?* Calculate coupon discounts sequentially: ? No<br>?* Account endpoints > Coupons: wc-smart-coupons<br>?* Block-enabled Cart: ? No<br>?* Block-enabled Checkout: ? No<br>?* WooCommerce Account Connected: ? No Status report information</p> <p>Generated at: 2024-08-09 11:40:36 +02:00<br>`

    • This topic was modified 3 months, 2 weeks ago by piccemozioni.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    In order to troubleshoot this further, please do the following:

    • Elaborate a bit more on what you’re expecting to see with regards to free shipping
    • Share screenshots of the shipping methods and zones setup you have on your side
    • Share a direct link to a product you’re testing with along with a sample address we can use during checkout to test things on our side.

    Thanks!

    Thread Starter piccemozioni

    (@piccemozioni)

    the shipping area is everywhere in italy with a minimum amount of €50. for the major islands it is €60.

    here is a screen of free shipping method

    go here (https://piccoleemozioni.com/product-category/capsule-compatibili/capsule-compatibili-caffe-nescafe-dolcegusto/page/7/) and add to cart, for istance “spritz”, “pinacolada” and “mojito. the last three products of the page.

    use as address: via Fornaci 13, 10099, San Mauro torinese, Torino

    you will see that free shipping is automatically applied. should be €6.90 under €50

    Thread Starter piccemozioni

    (@piccemozioni)

    shipping sceen here: https://ibb.co/6YXb2dD

    Thread Starter piccemozioni

    (@piccemozioni)

    no classes for spritz and other products: https://ibb.co/642HrdP

    Thread Starter piccemozioni

    (@piccemozioni)

    for amounts greater than €10, everything works normally

    Hey, @piccemozioni!

    Thanks for the information!

    I follow the steps you shared, but I was not able to see the issue.

    Here’s a video recording of it:

    As you can see the total was 3,60, and it showed the flat rate, with the message about spending more to get free shipping.

    Are you still seeing the issue on your end?

    Have you tried different browsers/devices/internet connection to check if the issue persists?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter piccemozioni

    (@piccemozioni)

    please, add that 3 products i told you.. put Torino, non Turin..

    Hi, I have the same problem. The problem is with the amount of €7 to €10.

    Hey, @piccemozioni!

    Thanks for the clarification!

    Regarding to Turin, I’m sorry about that, it was the translation extension on Chrome ??

    I ran some tests and found that it seems it shows free shipping between €6 and €9.

    Can you please try something to see if it fixes the issue?

    • Delete the free shipping settings you have now
    • Add a new one
    • On the new one add the value as 50 without adding the comma
    • Save it and check if the issue persists

    Please let us know how it went.

    Have a wonderful day!

    Hey, @crossminton!

    Can you please try the steps I shared above?

    If you need further help, per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!

    Have a wonderful day!

    Thank you. It helped. Everything is fine now.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @crossminton,

    Thank you. It helped. Everything is fine now.

    Glad to hear it – thank you for letting us know.

Viewing 12 replies - 1 through 12 (of 12 total)
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