• Resolved dkdgarrett

    (@dkdgarrett)


    We have two shipping rates set for our store – Free and Flat Rate. Free is enabled on purchases above $49. However, despite saying that free shipping is enabled, orders above $1000 suddenly turn free shipping back off. This isn’t a setting in the shipping rate, I can’t find anything anywhere that controls this.

    I’ve disabled all the WooCommerce-related plugins I can (The only one that hasn’t been disabled during testing is WooCommerceClover, because it’s a pain to set up again), nothing seems to affect it. Checking the values being passed to WC_Shipping_Free_Shipping also seems to show valid totals, which should definitely trigger free shipping – and seems to in the cart, but not checkout.

    WordPress Environment
    
    WordPress address (URL): https://ramcleaner.com
    Site address (URL): https://ramcleaner.com
    WC Version: 7.7.1
    REST API Version: ? 7.7.1
    WC Blocks Version: ? 10.0.5
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?
    
    Server Environment
    
    Server Info: Apache
    PHP Version: 8.0.28
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.74.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.41-44-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    Database
    
    WC Database Version: 7.7.1
    WC Database Prefix: wp_
    Total Database Size: 22.69MB
    Database Data Size: 13.09MB
    Database Index Size: 9.60MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.75MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    Post Type Counts
    
    attachment: 127
    custom_css: 1
    elementor_library: 15
    nav_menu_item: 11
    page: 18
    post: 3
    product: 17
    shop_order: 855
    shop_order_refund: 2
    wp_global_styles: 1
    wpm-testimonial: 9
    
    Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    Active Plugins (15)
    
    Gravity Forms: by Gravity Forms – 2.7.7
    Element Pack Lite - Addons for Elementor: by BdThemes – 5.0.1
    Better Search Replace: by WP Engine – 1.4.2
    Caddy - Smart Side Cart for WooCommerce: by Tribe Interactive – 1.9.7
    Classic Editor: by WordPress Contributors – 1.6.3
    Code Snippets: by Code Snippets Pro – 3.4.0
    Elementor Pro: by Elementor.com – 3.13.2
    Elementor: by Elementor.com – 3.13.4
    Essential Addons for Elementor: by WPDeveloper – 5.7.3
    Skyboot Custom Icons for Elementor - Elementor Icons library: by Skybootstrap – 1.0.6
    Strong Testimonials: by WPChill – 3.1.7
    WooCommerce Clover (formerly First Data Payeezy Gateway): by Atreus – 5.0.1
    WooCommerce: by Automattic – 7.7.1
    ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.6.3
    Sequential Order Numbers for WooCommerce: by WebToffee – 1.5.1
    
    Inactive Plugins (1)
    
    WooCommerce Payments: by Automattic – 5.9.0
    
    Dropin Plugins (2)
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: Memcached Redux
    
    Must Use Plugins (5)
    
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
    WP Engine Cache Plugin: by WP Engine – 1.1.3
    WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
    WP Engine Security Auditor: by wpengine – 1.0.10
    WP Engine System: by WP Engine – 5.0.1
    
    Settings
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    WC Pages
    
    Shop base: #10 - /shop/
    Cart: ? Page not set
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #237 - /my-account/
    Terms and conditions: ? Page not set
    
    Theme
    
    Name: Hello Elementor
    Version: 2.7.1
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    Templates
    
    Overrides: –
    
    Payeezy Gateway Credit Card
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    
    Admin
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: product-block-editor
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    
    Daily Cron: ? Next scheduled: 2023-06-01 12:59:39 +00:00
    Options: ?
    Notes: 54
    Onboarding: completed
    
    Action Scheduler
    
    Complete: 80
    Oldest: 2023-05-01 04:01:07 +0000
    Newest: 2023-05-31 19:00:19 +0000
    
    Failed: 3
    Oldest: 2023-05-13 18:06:32 +0000
    Newest: 2023-05-31 18:31:27 +0000
    
    Pending: 1
    Oldest: 2023-06-01 09:02:31 +0000
    Newest: 2023-06-01 09:02:31 +0000
    
    Status report information
    
    Generated at: 2023-05-31 20:11:49 +00:00
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    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Free Shipping being disabled above $1000’ is closed to new replies.