Free Shipping Being applied globally

  • Hello,

    We have a store that sells to REtail and Wholesale customers.

    We have Advanced Free Shipping installed to allow retail consumers to get free shipping, but only allow wholesale customer who order more than 10 pcs to get free shipping. The conditions of the two Free Shipping Rate we set up are as follows:

    Free shipping for Consumers:
    User Role = Customer
    Or
    USer Role = Guest USer

    Free Shipping for Wholesale:
    User Role = Wholesale
    AND Category = Insoles
    AND Quantity >= 10

    Our problem is that free shipping is being applied globally without regard to the conditions. We thought it might because of a different module called “Role Based Methods” which allows you to turn on and off shipping methods by role, but we deactivated that and the problem persists.

    Can you help?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter keithmorr

    (@keithmorr)

    Actually – After some investigation the problem is not what we thought. But the plugin is still not working.

    We had a Free Shipping Method set up in the shipping zone that was overriding everything and being globally applied. We turned that off, and now there are NO Free Shipping methods available.

    The module is not adding free shipping for ANY conditions. Do we nneed to set up a shipping method for the Advanced Free Shipping Plugin? Why are the free shipping rates we are creating in the plugin not being reflected anywhere?

    BTW – WE are using UPS and Local Pickup as our other two shipping methids in the US shipping zone, which is the one we are working on in this issue.

    Thread Starter keithmorr

    (@keithmorr)

    Last Item here – we also tried your paid plugin “WooCommerce Advanced Shipping” and that didn’t work also. And it does not have an option for user_role = guest which makes it unusable for our needs.

    Plugin Author Jeroen Sormani

    (@sormano)

    Hi Keith,

    You can target guest users with that plugin by specifically not-targeting the other user roles. This feature will be added in a future release.

    Don’t use the ‘ hide other rates when free is available’ option when also using local pickup, that may confuse it.

    Also use the https://jeroensormani.com/shipping-debug-mode while testing.

    Regards,
    Jeroen

    Thread Starter keithmorr

    (@keithmorr)

    Jeroen,

    Thanks for the quick response. I had already tried all of the things you listed and it is not working. Looks like I am just going to have to go with the WC native free shipping options. Can you refund my cost for the “WooCommerce Advanced Shipping” plugin?

    Thanks

    Keith

Viewing 4 replies - 1 through 4 (of 4 total)
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