Free quota exceeded

  • Resolved alessandro11

    (@alessandro11)


    2 years, 10 months ago

    Hello guys! I’m a big fan of your plugin but I’m very disappoinded of your term % conditions.

    Before start using the plugin I’ve been chatting a lot about this topic with your agent… we have reached our free monthly quota and after more than one month is not possible to use again the free service.

    We still have this message:
    Your account has been disabled due to exceeding quota. All images are being redirected to the original unoptimized URL. Please upgrade to re-activate the account.

    Your agent told us that after one month the free version was automatically restored and the images were again optimizad…

    we spend time and effort with the configuration of the plugin and everithing is lost!

    Your communication is not clear at all and your marketing only points to the Upgrated plans. In europe this is illegal and we want to report to the EU commission your misleading conduct.

    Regards

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Vytis

    (@bvytis)

    Hi @alessandro11,

    Thank you for your feedback about our plugin.

    Yes, free plans have a 5K free quota and if it’s exceeded a little (< 10%) we tolerate that and next month the limit is reset.

    However, if the limit is exceeded more the account does not get unsuspended and an upgrade is needed to continue using the same API key.

    If you were provided misleading information somewhere with a different quota please share that with us and it will be adjusted or if it was a thread/email please share the thread here or reply to the email so we can check what was the information provided that was misleading.

    Thread Starter alessandro11

    (@alessandro11)

    Hello guys…
    PLEASE tell me why my website is totally messed up!

    https://www.leibtour.com/

    Hundreds of images won’t upload.. and my clients don’t trust the website and are not completing the bookings…

    Please, I need your urgent help!

    Regards

    Plugin Support Vytis

    (@bvytis)

    Hi @alessandro11,

    Apologies for the delay, I’ve replied to your ticket about this and restored the account so let’s keep the communication there about this issue.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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