Free Product Not Showing/Applying At Checkout

  • Resolved jhooper42

    (@jhooper42)


    2 years, 6 months ago

    Since the most recent update, my automatic coupons have not been applying. If I manually put them in, it will say “coupon code added successfully” and “you have a free gift!” but it doesn’t add the code or the product to the cart.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @jhooper42,

    Greetings from WebToffee! Thank you for contacting us on this forum.

    Are you having problems with all of your automatic coupons, or just this one? Please ensure that the amount of automatic coupons is less than or equal to?5.?The plugin limits the number of automatic coupons to avoid?overloading the?websites.

    Thread Starter jhooper42

    (@jhooper42)

    All automatic coupons. They were working fine until this last upgrade. I believe I have 6 total that are active but they have all always worked until recently. I have tried troubleshooting by turning them all off and this one still will not apply. I am using another plugin that allows me to base coupons on membership role and when I turn that off, one of the automatic coupons will apply BUT the one that has the free gift will not. If I manually add it it says it applies and “greetings! you got a free gift” but nothing shows in the cart and the coupon doesn’t show in the coupons.

    I have to use the other plugin so that I can keep other perks from applying to all guests.

    Again, until this recent update… everything was working perfectly ??

    Plugin Author WebToffee

    (@webtoffee)

    Hi @jhooper42,

    Sorry for the inconvenience. To help us replicate the issue, could you please share the screenshots of the coupon edit page with us? Please share your WooCommerce System status report (WooCommerce -> Status -> Get system status report) too.

    Due to privacy concerns, you may share the information through this link, mentioning this WordPress thread.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @jhooper42,

    This thread has been inactive for a while, so we are going to mark it as Resolved now. Please open a new thread if you have any further questions or still need assistance.

Viewing 4 replies - 1 through 4 (of 4 total)
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