Hi there!
Would you mind sharing more details about how you’ve set up the free delivery shipping method?
Using the built-in options, you’d first want to set up shipping zones, and then offer free shipping for those zones.
If that still doesn’t work for you, please get back to us with:
1. System Status Report:
* You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.
* Once you’ve done that, paste it here in your response.
2. Screenshots of your shipping zone settings: WP Admin > WooCommerce > Settings > Shipping > Shipping zones
If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/.
3. An example address where you’re trying to ship the product to
4. Link to the product itself
Thank you for working with us on this.