Free delivery but conf. email says otherwise.

  • Resolved kenk11

    (@kenk11)


    6 years, 6 months ago

    I’m offering free delivery for 30€+ orders and say a customer orders products for 35€. They do get free delivery and pay only 35€ form their bank/card account.

    But the order confirmation email that goes to the customer sometimes says they paid an extra 4.90 for delivery with a total of 39,90 (even tho they paid 35) – this creates confusion and some customers think they were overcharged.

    What might be causing this issue in the emails and how could I fix it so correct total sum would be displayed?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    I understand you have free delivery set up among your shipping methods.

    Have you set that up with WooCommerce Free Shipping method?

    If so – are you using any plugins to modify the emails your site is sending?

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    We haven’t heard from you in a while so I’ll be marking this thread as resolved.

    Feel free to open a new thread and link to this one if you have further questions though.

    Have a wonderful day ahead!

Viewing 2 replies - 1 through 2 (of 2 total)
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