Free content

Hi there, thank you for reaching out to the Paid Memberships Pro team.

Please confirm you haven’t perhaps restricted content based on a post category within the level settings?

You can verify this by navigating to Memberships > Settings > Levels and scrolling down to the content section – if there’s any categories selected in any of the levels then it would protect that post even if a level isn’t selected in the Require Membership metabox on the edit post page.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Hi, do you mean that if there are membership levels in the Main Group of Setting > Levels, your plugin will restrict the content regardless of not making a post restricted to any of those levels? Why’s it set up that way?

So if I have any membership levels then plugin will stop me from having non-membership free posts?

My membership levels are silver and bronze, but your plugin has only locked my free post to silver level only

Categories only has General

Tags has Members and Free

do you mean that if there are membership levels in the Main Group of Setting > Levels, your plugin will restrict the content regardless of not making a post restricted to any of those levels?

Not at all. If you edit that level, there’s a content setting that allows you to select specific Categories – if any of those are selected, then the content within those categories will always be protected.

My membership levels are silver and bronze, but your plugin has only locked my free post to silver level only

Does the content that you are trying to protect have the Require Membership metabox present, and has all three levels selected in that metabox when editing the post?

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

I have Silver and Bronze as membership levels, with the Free content now requiring having to sign-up to view.

When I edit my posts it offers to lock it to Silver and Bronze, but I leave them un-ticked so it won’t be locked to a membership level, but it still locks that content to Silver and Bronze

Please send me a link to one of those posts so that I can take a further look into this?

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

this is the one that should be viewable for anyone

https://members.unwantedlife.me/a-first-hand-account-of-supporting-a-partner-with-anxiety/

Thank you for sending that through. Please navigate to Memberships > Settings > Levels and edit the Silver and Bronze levels. Scroll down to the content section and ensure that the ‘General’ and any other categories are not selected?

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

They’re weren’t selected for one of the membership levels, but was for the other one. Changing that one and clearing my site cache has fixed the issue. Thanks for your time

while I have you. By any chance, do you know how to allow non members to comment on my free to access post? At present it requires membership to leave a comment on my free to access post

They’re weren’t selected for one of the membership levels, but was for the other one. Changing that one and clearing my site cache has fixed the issue.

I’m glad to hear this has helped.

By any chance, do you know how to allow non members to comment on my free to access post?

The following code recipe will close the comments on a post for non-members.

https://gist.github.com/andrewlimaza/4d58aafbbfe201287dbc85fdfa87b951

This recipe can be added to your theme’s functions.php file, using the Code Snippets plugin or by creating a Code Snippets plugin (https://www.paidmembershipspro.com/create-a-plugin-for-pmpro-customizations/) and adding it in there.

This is however a separate question to the initial post – If you have any other questions regarding this recipe, please start a new topic on these forums to ensure we can provide the best support possible.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro