Fraught

Hi @shoushan

Thank you for sharing your feedback on our refund policy. We sincerely apologize for any inconvenience that may have confused you. We understand your frustration, please allow us the opportunity to rectify this situation.

When users reach out to us regarding refund requests, we carefully review their concerns and provide refunds if needed. We strive to ensure that all our plugin features are clearly described on the ThumbPress website. If the plugin fails to perform its intended features or encounters technical issues, we are more than willing to process refunds.

However, if a user’s expectations for the plugin go beyond the features explicitly mentioned in the description, it may not align with our refund policy. We are committed to transparency and always aim to ensure our users have a clear understanding of what the plugin offers before making a purchase.

In your case, could you let us know if you reached out to us when you faced an issue or requested a refund? If you already submitted a ticket, please share the ticket link so we can review it. If not, we request you to contact us through our support channel.

Customer satisfaction is our priority. We will review your feedback and discuss any necessary adjustments to the refund policy with our management to clear up any confusion.

Best regards,
Nayeem

No need to try twist things right when they are not!

You write: “But in case you are not completely satisfied with your purchase for any reason” FOR ANY REASON!!!!!

And afterwards start making rules which brake your promise you are simply a fraught!
As I said I understand you are not keen to have people clean up their things and get a refund but than do not decorate your business with promises you are actually not keeping! Again Shame!

Hi @shoushan

It seems you stopped reading at the point “For any reason,” but it’s important to note that the full sentence reads: “For any reason, for any reason, you may request a refund. If you want to request a refund you should open a help request. The support and administration team will then assess the refund request”.

As I mentioned earlier, As part of standard process, we thoroughly evaluate refund requests and issue refunds when necessary. If you have already purchased the plugin and submitted a support ticket for a refund, kindly provide your ticket details so we can review it accordingly.

However, it’s important to understand that simply reading one line of the refund policy without reaching out to our support team does not allow for a fair assessment of your request. Is this the right approach to accuse us of fraud?

Our users typically start with the free version of the plugin, and if needed, they upgrade to the premium version. All features and details, including the refund policy, are clearly outlined on our website. We take user feedback seriously and strive to address concerns in a professional manner.

If you have further questions regarding our refund policy, I kindly ask that you submit a support ticket through our official ?support channel.

Thank you for your understanding.

Hahaha, unbelievable! This is too funny – I bet it would by better to just say nothing else anymore because the way you try to defend yourself underlines simply what I am saying.

Bad spirit my friend – I would not sleep well doing business like that ??

Enjoy your life…