Fraudulent Refund Policy

I made the mistake of integrating Appointy with my wife’s business site for bookings three years ago and we never could get it to work properly. Further, they automatically billed my wife’s account for a years worth of premium service two days after she asked them to cancel and have refused to refund the payment. All in all, this is one of the worst businesses I’ve dealt with.

Here are the problems we’ve experienced:
1. Many of their paid features are unreliable, particularly the SMS reminders. They basically don’t work.
2. Their service management interface is excessively complicated— Each service has individual hours of availability. This means that if one person offers ten services and wants to change their overall availability, they have to edit each individual service. Blanket changes are difficult/impossible.
3. Their user interface for customers is antiquated.
4. They state that they have a refund policy but they actually do not have a refund policy. They will cancel your account at any time but they refuse to refund any payments that have been processed.
5. They publish and SEO a unique website for each customer that shows up in Google search results, and they refuse to support redirects when a customer migrates away from Appointy. Due to this, even though we’ve cancelled service, her old Appointy site keeps showing up in Google search results, misleading customers.

Bottom line is that if you use Appointy, they will take ownership of your online presence, refuse refunds, refuse to support redirects if you migrate away, provide a poor administrative experience for business owners and they advertise and sell features like SMS reminders that don’t work. Frankly, I doubt the veracity of the positive online reviews considering how bad this service is and how many other good options exist. You’ve been warned.