Fraud Prevention? Useless

  • Have been using Woopayments for a few months and haven’t had any issues, until I started getting bombarded with fraudulent payments.

    The ‘Advanced’ Fraud protection is absolutely USELESS, the orders were:

    NOT matching CVV to start with (it’s 2023, why isn’t this happening?)
    Even after enabling AVS, payments were failing the zip code check, but still somehow allowed through?

    Sure the Risk Evaluation was Elevated, but what does this mean for a company that sells digital products? absolutely nothing.

    There’s no real control over anti-fraud measures and considering the actual Stripe plugin charges the same price for transaction fees, I would recommend that you stay far away from this if you want to sell to more than family and friends, oh and great response from the ‘Happiness Engineer’ that said they can’t do anything and even though their fraud checks were non existent, they wouldn’t be helping me out with the transaction fee’s that I have to cop on top of the products that I lost.

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  • Hello!

    Thanks for providing this feedback!

    CVC is checked by default, and Orders that fail CVC verification will always be blocked.

    However, AVS Checks (Street Number, Postal/Zip Code) must be enabled, as some countries and card issuers due not support AVS mismatch checks.

    Fraud Protection settings can be adjusted in the Advanced Configuration Settings, where you can adjust the AVS Mismatch settings, check IP addresses, and even set an Order Item limit.

    We’re unable to go to into specifics about your Account here, but we’d be happy to provide more details about your transactions via email; please feel free to reach out to https://woo.com/my-account/contact-support/ and reference this conversation. ??

    Thanks again for taking the time to leave feedback!

    Thread Starter tommmoe

    (@tommmoe)

    I’ve emailed https://woo.com/my-account/contact-support/ as I’m very going through the exercise of having to painfully having to refund 20 orders which will put me even more at a loss than I already am.

    We appreciate your feedback, we can continue supporting you on the ticket you have opened. As this is a review section of the forums we cannot assist here, I will be closing this issue here but we will continue talking via email.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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