• Resolved toodles53562

    (@toodles53562)


    I found a weird file on my website /www/pinehurstwoocommerce_241/public/wp-content/plugins/pinehurst-price-update.php that was putting a heavy load on my cron. I did not upload this or put this on my website and cannot figure out what this is for. I do have several woocommerce plugins added to assist with functionality. Does anyone know what this could possibly be related to?
    Please help

    The page I need help with: [log in to see the link]

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  • Hello @toodles53562

    Thank you for reaching out to WooCommerce.com support. We’re here to help you out.

    The file you’ve mentioned, ‘pinehurst-price-update.php’, seems to be a part of a plugin that might have been added to your website. It’s not a standard WooCommerce file, so it’s likely associated with one of the plugins you’ve installed.

    To identify which plugin is associated with this file, you could follow these steps:

    • Deactivate all your plugins except WooCommerce.
    • Check your site’s performance. If it improves, one of the plugins was likely causing the issue.
    • Reactivate your plugins one by one, checking your site’s performance after each one. When the performance drops again, the last plugin you activated is likely the culprit.

    Before you begin, please make sure you have a good backup in place of your full site and database.

    Once you’ve identified the problematic plugin, you can contact the plugin’s developer for support, or consider finding an alternative plugin that provides similar functionality without affecting your site’s performance.

    For further investigation, please also share with us the following:

    • System Status Report: navigate to WooCommerceStatus. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerceStatusLogs.
    • A screenshot of the error you found, and the steps you did prior to checking/triggering it.

    I hope this helps. Let us know how it goes!

Viewing 1 replies (of 1 total)
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