Hi,
Thanks for posting your question.
Please provide some more information so that we can assist you better.
What is your Website Toolbox username?
What is the URL/Address of your Website Toolbox forum?
What are the exact steps we can take to reproduce the problem you are facing? Please be as detailed as possible.
The following support article describes how to enable User Accounts in your forum:
https://www.websitetoolbox.com/support/327
You should also ensure that new registrations are being accepted by making sure the “New user registrations” option is enabled in the Settings -> Security section of your Website Toolbox account. Exact instructions are available here:
https://www.websitetoolbox.com/support/328
Let me know if you have any other questions or concerns.