Formstack broken with latest release

Not seeing any differences between the two links. Both have forms that are loading fine, has the videos, and is pretty well centered in the page.

Can you provide more detail/screenshots of what you’re seeing?

here’s a video illustrating what’s happening… there is a js error, but not sure if related:

https://www.useloom.com/share/6098e78d048240f3997b7f3cf10fedc9

Uncaught TypeError: jQuery(...).prettyPhoto is not a function
    at HTMLDocument.<anonymous> ((index):2057)
    at k (jquery.min_1d14cd3798.js:2)
    at Object.fireWith [as resolveWith] (jquery.min_1d14cd3798.js:2)
    at Function.ready (jquery.min_1d14cd3798.js:2)
    at HTMLDocument.D (jquery.min_1d14cd3798.js:2)

i’ve tried on Chrome/Safari with private browsing, same issue

That error definitely could be playing a part on your end for sure, but I’m not consistently seeing that same error for myself. Firefox is loading things fine, Chrome threw it.

It also appears that you have something trying to use PrettyPhoto as a jQuery plugin that isn’t running properly.

What code/shortcode have you used for your embed in the new spot? You should be able to have the embed, a shortcode I imagine, not load its own jQuery, which could rectify the situation. I believe passing nojquery="true" as a shortcode parameter should cover that.

this is what we are using:

<script type="text/javascript" src="https://bestalliance.formstack.com/forms/js.php/h_copy_1"></script><noscript><a href="https://bestalliance.formstack.com/forms/h_copy_1" title="Online Form">Online Form - Hotel Staff Quiz</a></noscript>

Unless I’m mistaken, that would be an embed code that you probably got from inside your formstack.com account, instead of utilizing the plugin to pull things in. I was able to see and confirm that you had the plugin itself installed and active though, so it’s a bit of a mix of sources here.

Since I think you’re also on WordPress 5.1, you’ll need to use a classic editor block to get access to the button that the plugin here has available to generate a shortcode for the form you’re wanting. Worth trying to see if you can get better results with the same form embedded.