Forms with Signature field won’t send

Hi,

Thanks for using the plugin.

If it loads indefinitely, then you probably have an error message somewhere that will helps us :
– in the javascript console
– in your server’s logs

Sometimes, this is caused by some server configuration that’s too strict. In this case, you can try the attachment sending method instead of the default one :
– [signature my-signature attachment] in the form
– [my-signature] in the attached files of the email

Thanks so much for your response. I tried what you suggested, but still no luck.

There are no JS errors, but the following comes up in the console after a while:

POST https://www.mysite.com.au/wp-json/contact-form-7/v1/contact-forms/521/feedback

403 Forbidden

If I leave the signature field blank, it sends ok, but as soon as I draw anything in the sig field it doesn’t send. Are there any specific server settings I can try adjusting?

Mmm might be linked to that kind of issue related to mod_security. I’m not a hosting expert … Hope this will help :S

Ahh great, thank you very much. It was a Mod Security issue. I asked the host to whitelist /wp-json/contact-form-7/v1/contact-forms/521/feedback and now it’s working perfectly.

Thanks for your support, it is much appreciated.

Resolved.