Forms Summary Email Report Reset Count

  • Resolved yodajones

    (@yodajones)


    4 years, 2 months ago

    Hello,

    Every week we receive a emailed summary that says a form has 60 entries when no emails have been delivered.

    We use your SMTP plugin and have extensively tested the functionality of the form and verified the server is delivering them.

    How can this summary counter be reset to zero?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello @yodajones,

    Thanks for contacting us!

    At this moment the entries counter can’t be reset. The summary report will show the number of form submissions that WPForms recorded. In case the email is not getting delivered, then there might be some email delivery issues going on.

    When you have sometime, can you please let me know the mailer you’re using in the WP Mail SMTP?

    Thanks!

Viewing 1 replies (of 1 total)
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