Forms sent from wrong address

  • Resolved rextherunt

    (@rextherunt)


    7 years, 6 months ago

    Hi
    I’m having a problem – my forms are sent from the wrong email address. I’ve checked that the admin email in WP general settings is correct, as well as the reply to email in the form setup. However, it still keeps sending from my address instead of the site’s admin. I usually use my address until the site goes live and then change it, which is what I’ve done.

    Maybe this is related – the main email settings page is blank (not the one for individual forms).

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Josh Pollock

    (@shelob9)

    @rextherunt –

    Thanks for using Caldera Forms. I’m sorry you are having this issue. If the email reply to and the to is the site admin, that means the email address or the result of the magic tag in the setting isn’t a valid email — so the fallback email is being used instead. Please check your settings and the email preview.

    If you need help troubleshooting this, please open a support ticket at https://calderaforms.com/support and we will respond within 1 business day.

Viewing 1 replies (of 1 total)
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