Forms not submitting: PHP Fatal error … Uncaught Error

  • Resolved StockUnlocks

    (@stockunlocks)


    5 years, 4 months ago

    Hello,

    Recently my site visitors have not been able to submit forms.

    After checking the logs, I found this line:

    PHP Fatal error: Uncaught Error: Call to undefined function Symfony\Polyfill\Mbstring\iconv() in /home/[...]/plugins/mailpoet/vendor/symfony/polyfill-mbstring/Mbstring.php:118

    Once I disabled the MailPoet plugin, everything returns to normal and visitors may now submit forms as usual.

    MailPoet 3 (New)
    Version 3.38.0

    Thanks for any direction.

Viewing 1 replies (of 1 total)
  • Thread Starter StockUnlocks

    (@stockunlocks)

    This is NOT a bug in the MailPoet plugin.

    Here’s what I needed to do in order to fix this error:

    • Log into my server configuration: WHM as the root user
    • Navigate to: Home ? Software ? EasyApache 4
    • Click on “Customize”
    • Click on “PHP Extensions”
    • Click in the “Search” field and search for: php-mbstring
    • Toggle on the extension for the desired versions of PHP
    • Click on “Review” in the left column
    • Scroll down and click “Provision” to complete the process

    It would be a good idea to restart the server for good measure.

    Everything is working now. All the best.

Viewing 1 replies (of 1 total)
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