Forms not sending to email when specific email used

  • Resolved ash01mp

    (@ash01mp)


    8 months, 1 week ago

    Within the form, whenever a person uses an email such as;

    yahoo, gmail, sky

    it will not send to my email, although it sits in the raw data of form submissions, it also means these people are not getting my automated response.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @ash01mp

    I hope you’re well today!

    This is affecting only specific e-mai providers rather than specific e-mail addresses, right?

    Is the sender (from) e-mail in such case also in domain of one of those big providers (e.g. it’s a gmail address) or is it in your custom domain?

    If it’s custom domain, please note that recently big providers have tightened their security restrictions and are now very strictly checking certain e-mail configuration aspects before deciding whether to accept or reject messages. Specifically, it’s about SPF, DKIM and DMARC records – which used to be “recommended” but not that strictly checked.

    Since this February Gmail and Yahoo (with more providers joining all the time) begun enforcing correct settings of these DNS records so it became very important to have them all properly set.

    Take a look here, please, for detailed explanation and additional information:

    https://wpmudev.com/blog/email-sending-requirements/

    Kind regards,
    Adam

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @ash01mp

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

    Kind Regards,
    Kris

Viewing 2 replies - 1 through 2 (of 2 total)
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