Forms Not Sending

  • Resolved markrr

    (@markrr)


    9 months, 3 weeks ago

    I have a very simple form that when I hit send, it does nothing. No confirmation message, nothing. The circle spins for a couple seconds, then it stays on the same page and keeps the form fields filled in, but doesn’t send.

    Running PHP 7.4, default 2024 theme and the only plugin activated is WPForms. While I was running Elementor Hello theme and other plugins I didn’t get the message, but now that I’m running a vanilla set-up with the 2024 theme and just WPForms activated, I’m getting a “Please enable JavaScript in your browser to complete this form.” message in Chrome, Firefox and Edge. JS is allowed in all three browsers. Weird.

    Same issue on this page – https://www.cmmservices.net/quotation/

    • This topic was modified 9 months, 3 weeks ago by markrr.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Apparently hardly any mail has been coming through via the web form for about 1-2 weeks. I have now had to replace WPforms with an alternative on a customer site.
    Even on a test site of mine, wpForms does not send out any e-mails.

    Thread Starter markrr

    (@markrr)

    Are you saying just this plugin is having issues or all email form plugins?

    I’ve had the same results. I’ve tried tried multiple plugins on many of my sites and all are having problems.

    Anyone find any solutions that work?

    • This reply was modified 9 months, 3 weeks ago by markrr.
    • This reply was modified 9 months, 3 weeks ago by markrr.
    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @markrr and @te-punkt,

    About the issue not submitting the form and with that “Please enable JavaScript in your browser to complete this form” alert:

    I could see your page is not loading jQuery and JavaScript files from WPForms.

    Here’s a screenshot from dev tools ? Network on your site, with only 4 JavaScript files on https://www.cmmservices.net/quotation/.

    Here’s a screenshot from a test site using the Twenty Twenty-Four theme, with jQuery and all the JavaScript files from WPForms.

    When you get a chance, please check with your web host why your site is not loading jQuery and the JavaScript files in the second screenshot.

    Once those JavaScript files are loading, you should be able to submit your form.

    About the issue with email delivery:

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps!

    Thread Starter markrr

    (@markrr)

    Thank you, very helpful. Even though I’m not a dev/JS guy. ??

    I solved the Please enable JavaScript in your browser to complete this form by deleting the whole container and re-adding the form. Not sure why that worked. Cache issue? I thought it was acting weird when I made changes to the form and they didn’t show on the page.

    I’ve also put your WP Mail SMTP plug-in on the site and got both forms/pages to work.

    Hope this helps someone else, so they don’t have to waste many hours running this one down like I did.

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @markrr,

    I’m glad to hear you got that sorted, and thank you for taking the time to let us know.

    If you’d like more help with using WPForms Lite, please feel free to reach out.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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