forms not sending

  • Resolved it4offices

    (@it4offices)


    4 years, 1 month ago

    Forms had been working and appeared to stop yesterday – I can see similar issues with others on the forum. we have 2 forms on the site and both stopped working. they show the submit circle that never ends.

    I’ve tried adjusting php versions – current on 7.3 and checked with siteground who host the site and there are no issues or blocks on their site.

    We use the recatcha v3 from google – I’ve tried disabling that to see if that resolves but no.

    I have a few plugings on the site, elementor & plugin organiser, yoast, wp statistics, wordfense and sg optimizer.

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter it4offices

    (@it4offices)

    Theme is Engitech

    Plugins:
    Contact Form 7,
    Cookie Notice & compliance for GDPR /CCPA
    Elementor
    Insert Headers and Footers
    Kirki Framework
    Meta Box
    Plugin Organizer
    Redirection
    SG Organizer
    Slider Revolution (disabled)
    UpdraftPlus
    Wordfence security
    wp statistics
    yoast seo Premium

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter it4offices

    (@it4offices)

    I’ve tried switching the plugins off and found that if plugin organiser is disables contact form7 by default then the forms do not work. (previously this had worked)

    This maybe something to do with google and a recent update – google lead form extension?

    The main thing is its working but unclear why this needed the plugin to be active on all pages and not just the pages it is used on?

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘forms not sending’ is closed to new replies.