Forms get stuck

  • Resolved dekruyff

    (@dekruyff)


    7 years, 8 months ago

    Today a customer noticed he could not submit a subscription form on my site. The contents of this form are supposed to be stored in a Google sheet and that used to work fine. I tried to reproduce what the customer experiences and indeed, form is not submitted. The progress wheel keeps spinning infinitely, he had waited for 20 minutes!

    Once I disabled the Google Sheets Connector, everything worked fine again.
    After that I enabled the plugin again, and it keeps working fine.

    To prevent this from happening again, what could have gone wrong?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter dekruyff

    (@dekruyff)

    Today again a customer complaining about a form that gets stuck. So the disable/enable trick only worked very temporarily. Now I have disabled the plugin, until we know what causes this problem.

    Hope you can help me with this.

    Plugin Author westerndeal

    (@westerndeal)

    Hi,
    Can you please send me the log, which is under Contact Form7 –> GoogleSheet (View LOG)

    So that based on that log errors, i can help you to sort out,

    Thanks & Regards
    Abdullah
    WesternDeal

    Thread Starter dekruyff

    (@dekruyff)

    To view the log, I enabled the plugin again.
    The log is empty.
    Tried to submit forms, works again. The log stays empty.
    But you can imagine that I expect the problem to come back again. So I disabled the plugin, because customers complained two days in a row.

    Thread Starter dekruyff

    (@dekruyff)

    Sorry guys, I guess it has nothing to do with this plugin. Today even with the plugin disabled, a customer ran into the same problem. Maybe it has to do with the caching plugin, as when I flushed the cache, it worked again.

    So for here, case closed!

    I have the same issue my form is delayed about 5 seconds which means people are sending the form multiple times, i have disabled the plugin which then makes it run smooth, i look in the log but is empty ps very nice plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
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