Forms do not render after update

  • Resolved jkingston

    (@jkingston)


    1 year, 4 months ago

    Hi, I use ninja forms for my site and I noted that every update after 3.6.29 has broken my forms, i.e. they aren’t displayed at all on my website. I have been holding back on updating for a while but none of the versions thus far has resolved the issue. I would greatly appreciate assistance in resolving the error. Below is a snippet of error I get when visiting the pages that contain forms after the update.

    underscore.min.js:2 Uncaught SyntaxError: Unexpected token ‘{‘
    at new Function ()
    at Function.template (underscore.min.js:2:15198)
    at u.Channel.template (main.js:122:1)
    at u._callHandler (front-end-deps.js:23:1326)
    at u.Channel.request (front-end-deps.js:23:1981)
    at Object.renderElement (fieldItem.js:113:1)
    at eval (eval at template (underscore.min.js:2:15198), :11:14)
    at e (underscore.min.js:2:15271)
    at Marionette.Renderer.render (main.js:46:1)
    at n._renderTemplate (front-end-deps.js:20:22925)

    As you can tell I use Marionette for my interface. However, every update after 3.6.29 causes these issues.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi team,

    I am also facing the same issue, After updating to any latest version from 3.6.29 , the forms are not displaying in the front end or on backend.please provide us a solution.

    Shaylee

    (@shayleehansen30)

    Hey there,

    That’s a real headache that Ninja Forms isn’t showing up after updating past 3.6.29. Holding off on updates is never ideal, but it’s understandable when you’re stuck in this kind of tech bind.

    Thank you for sharing the error snippet, especially with the ‘{‘ syntax error in underscore.min.js and the Marionette interface details.

    To get this sorted out could you reach out to us directly through our support page? We want to get a closer look at this issue and work with you to get those forms displaying correctly again, both on the front and back end.

    Thanks for flagging this with us; we’re on it to find a fix that gets everything up to date and running smoothly again. We’re looking forward to sorting this out for you!

    Thread Starter jkingston

    (@jkingston)

    Hi Shaylee, I will reach out via the support page. However, we had since downgraded to have our forms visible so the affected page link will show a working form.

    Hello, just wondering if there was a solution to this? We are seeing the same issue on a couple of our sites, so we have downgraded Ninja Forms to previous versions. It would be great to post the fix publicly here if possible to help other’s finding this via Google.

    Thread Starter jkingston

    (@jkingston)

    @jamesfawcett no solution yet but from troubleshooting we discovered that the issue of displaying was with our theme. Perhaps try switching to default WordPress theme and see if that is the case for you as well.

    Thanks for letting me know. As well as downgrading, I also had to enable Legacy Submissions View in the options to be able to see submissions in the back end. You are correct though the forms display on the default WordPress themes, but I’ve stripped back nearly everything in the custom theme the site is running on and can’t identify anything that would be causing this. I will keep watching for updates. It seems there are some pretty big changes in recent versions.

Viewing 6 replies - 1 through 6 (of 6 total)
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