Forms do not accept accented characters in the input fields

  • The Sendinblue forms input fields in the WordPress plugin do not accept accented letters (mindboggling from an email company that says it operates the ‘European’ email service).

    You can input HTML entities instead (very time consuming circumvention), but accented characters like á??üó etc. are not accepted per se and even a single one in any of your input fields prevents the plugin from saving your text. (It means, you can start your updating from scratch again).

    Such a shabby programming.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support alexisbienayme

    (@alexisbienayme)

    Hello,

    Thank you for contacting us.

    Could you please show us an example? I just did a test by adding “Ga?lle” in the NAME field in a form and it works on my side.

    I am waiting for your feedback.

    Sincerely,

    Alexis

    Thread Starter tszt

    (@tszt)

    Thank you for your reply. I am afraid there is a misunderstanding here. I am talking about the Sendinblue form design panel in WordPress. Whenever you try to input text (for instance for field labels, error messages, any text in the contact form field, accented characters are not accepted and the changes ara not saved in the subscription form. (So, I am not talking about entering data in the subscription form, I am talking about entering text when designing the form in the WordPress Sendingblue plugin, or writing the text for ‘Success message”, ‘General error message’, etc. in the WordPress plugin interface.)

    Plugin Support alexisbienayme

    (@alexisbienayme)

    Hello,

    Thank you for your message. If I understand correctly the problem you are experiencing, it happens when designing the form.

    For example, I have filled á??üó in the success message, and I don’t reproduce this error.
    https://ibb.co/qWqcyp4

    Do you have a more specific example, like a video please?

    I am still waiting for your feedback.

    Sincerely,

    Alexis

    Thread Starter tszt

    (@tszt)

    Thank you for your reply.

    I have attached two screenshots. I meant the use case when I input data into these fields in the Sendinblue form builder in the WordPress plugin (see images). If these input boxes contain one or more accented characters, the changes are not saved, and the form reverts back to the last successfully saved version. (The screenshot examples contain accented characters, because I used HTML entities beforehand, like “ampersand”aacute;, because in that case the new text is saved. Not if I type “á” instead of that.)

    (“ampersand”=& in the example, but I cannot type that out here because it automatically changes to the accented character, so I would not be bale to demonstrate what I mean for you)

    https://ibb.co/qN8RVzg
    https://ibb.co/KjJS7MS

    • This reply was modified 1 year, 7 months ago by tszt.
    • This reply was modified 1 year, 7 months ago by tszt.
    Plugin Support enzonewman

    (@enzosendinblue)

    Hello there, as already mentioned, we cannot reproduce this on our end.
    This behaviour is also not related to the characters.

    If options are not saved in the plugin, it very likely caused by caching issues or other plugins.

    If you want us to look closer into this, we have to ask you to raise a support ticket within your Sendinblue account.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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