Forminator Update Made Forms Align/Format Incorrectly

Thanks Adam.. I didn’t know this www. one was failing. This one works though, without the https://www.: https://thelivemusicagency.affordaband.co.uk/

I look forward to your reply? Thanks v much.

• This reply was modified 3 years, 7 months ago by stumur.

Hi @stumur

Thank you for the link.

The issue is related to the site setting.

Recently we modified the way Forminator stores the styles, it now creates a new CSS file instead of loading everything on DOM.

https://monosnap.com/file/lQ9quZFNcImshrZj5zi40DuumSRNjt

The style is being called from HTTP but the site loads on HTTPS and it is blocking the request.

Can you please go to the Subsite setting and make sure the URL is configured to HTTPS?

About the www, it is expected on most of the time for subsites on subdomains, a workaround is configuring a new DNS record for https://www.thelivemusicagency and point to server IP, once done handle the htaccess or Nginx to point it to non-www.

I suggest checking with your hosting provider the best approach.

Let us know the result you got.
Best Regards
Patrick Freitas

Thanks Patrick. I’m developing this site at the moment, and I’ve got it on a SUB-domain, rather than live on its own domain. So do you mean if it were on its OWN domain, it wouldn’t have this issue with the four Forminator forms I use?

what I mean is: its own dedicated domain would serve https with a SSL certificate. I don’t think this subdomain does SSL?

Hi @stumur

Not actually

The SSL is valid https://www.sslshopper.com/ssl-checker.html#hostname=https://thelivemusicagency.affordaband.co.uk/

The issue is the site works on HTTPS but it is configured to HTTP, so you can easily update to HTTPS while working on this temp domain, it should fix the style being called from HTTP and browser blocking the request.

Best Regards
Patrick Freitas

Thanks so much mate – you were spot on! All the forms work fine now that I’ve sorted that Http thing out – thank you SO much. One issue still remains though – the SUBMIT buttons aren’t the custom colours I have listed in the custom colours settings. I’ve got my site’s orange hex colour in the form’s custom colours for the submit button, but it’s still a blue button on the front end. Any ideas why that is?

Hi @stumur

I am afraid I don’t see the custom colour on CSS, could you try to resave the form by adding different colour and then back to the orange one to check if it will force the correct one?

In case you need a custom CSS I see you use variable for colours, so you can add this CSS:

.forminator-button-submit{
    background-color: var(--primary_color) !important;
}

Best Regards
Patrick Freitas

Resaving the form did the trick.. thanks so much mate – I’d never have thought of that! All forms rocking! Thanks so much!

Hi @stumur

Thank you for the update.

I am marking this as resolved, feel free to ping us any time you need.

Best Regards
Patrick Freitas

Hi Patrick. I’ve just noticed today you have an update available again, so I updated – and I’m back to the same problem again with my homepage submit button disappearing now. I’ve removed ALL custom css and it makes no difference – it still doesn’t appear. Any ideas to stop this happening each time I update?

Thank you, Stu.

P.s. – the submit buttons on all my other forms and pages are ok.. it seems to be this on that is problematic.

HI @stumur

This is quite strange, I admit. It looks like the submit button there is not even rendered at all (we are still referring to the event selection from at the top of the page content, right?).

I mean, according to what I see in DOM inspector, it’s not just hidden/invisible but not really there, even though there’s no errors in browser console (like prevously).

Could you export that form and share export file with us, please, so we could get another look into it? Note: it’s best to upload export file to your Dropbox, Google Drive or similar account and just post direct download link in response.

Best regards,
Adam

Thanks Adam. Here’s the exported form:

https://www.dropbox.com/s/2zaqf8u11r5n9iu/forminator-home-page-check-artists-availability-form-export.txt?dl=0

Hello @stumur !

Hope you’re having a good day!

I checked the form export and found the issue – looks like the submit button has visibility rules set on it to only show when there’s an option selected in the first dropdown.

By default the dropdown doesn’t have anything selected so the submit button will be missing initially.

Kind regards,
Pawel

Thanks Pawel. I get it now. Sorted.. thank you!

• This reply was modified 3 years, 6 months ago by stumur.