Forminator sends double email

Hi @lashac

I hope you are doing good today.

It sounds like some sort of hiccup or double ajax request when the form is submitted.

This issue could be a plugin conflict. Would you please run a conflict test? Please deactivate all plugins except Forminator and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to a default WordPress theme like 2019 and see if it works.

Before this test, we recommend full site backup or running this test on the staging site.

If that will not give any positive results, please export your form, upload it to google drive or dropbox and share a link in your next reply so we could test this form on our lab site.

Kind Regards,
Kris

I have that form twice on the page(as a button popup) and could that be a problem?
There is a two button on each page and each button has the same form.

HI @lashac

Yes, this may be a problem. It shouldn’t be an issue to have two different forms on the same page or the same form on multiple pages but if it’s the very same form on the very same page then clicking “submit” button may affect both these forms in some cases.

Normally, it wouldn’t be a problem but if these forms are loaded in some sort of popups or otherwise “dynamic” content it’s quite likely that it affects how forms JS works, thus resulting in the issue.

So while I cannot confirm that for sure, it’s definitely worth checking and the simplest way would be to just temporarily remove one of the form copies from the page. If after that submissions are no longer duplicated – it would be confirmation.

If yes, then best way to deal with it would be to either use two separate forms or have just one form in one popup and use two separate buttons to open the very same popup (instead of two separate popups with the same form).

If it’s not the case though, we’ll look into it further.

Best regards,
Adam

@wpmudev-support8 This is the page – https://craftyinterior.com/en/

As you can see there are two buttons(make request) – one in the header and one at the bottom.
Different buttons but use the same popup with the same form.

Hello @lashac

The duplicated forms seem to be causing this indeed. In order to confirm it, could you please try to simply duplicate the form and use the duplicated one the second time? That will have a separate form ID.

Let us know if that makes any difference.

Thank you,
Dimitris

Hello @lashac ,

We haven’t heard from you for some time now, so it looks like you don’t need our assistance anymore.

Feel free to re-open this ticket if needed.

Kind regards
Kasia