• Resolved verni

    (@verni)


    Hello there,
    Please help me with my poll issue,after someone votes a created poll the submit button disappeares and neither the options for voting “YES” , “NO” don’t responde to click.
    Thanks in advance !

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @verni

    I hope you are doing well today.

    Could you export your poll, upload it to google drive or dropbox and share a link in your next reply so that we could review it on our side.

    Also, please share in your next reply page URL where poll is located so that we could check browser console errors, if any exist.

    Kind Regards,
    Kris

    Thread Starter verni

    (@verni)

    Hi there @wpmudevsupport13,
    Attached is the link to the exported poll and also the URL
    https://verniconect.com/sondaje/
    https://drive.google.com/file/d/1zxjhMmW87oG0jUrKSqS2jSLbE-xJC2li/view?usp=sharing
    Thanks in advance !

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @verni

    Thank you for response!

    I apologize if we didn’t give clear instructions but, I’m afraid, this is not the export we need. It seems that you shared export of poll submissions instead of the poll itself.

    To export the poll itself, please:

    – go to the “Forminator -> Polls” Page
    – click on a small “gear” icon next to the poll in question
    – you will see the “Export” option there
    – click on it and copy code that it gives you
    – then put this code on your Google drive or at pastebin.com service and share link to it (public access) in you response below.

    Best regards,
    Adam

    Thread Starter verni

    (@verni)

    Hi there ,
    Here is the link for the poll code.
    https://docs.google.com/document/d/1HRxOFyOn_egab1ad8d2MYKji1nJ3HUF-9LM-WbzNk9Y/edit?usp=sharing
    Thanks in advance !

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @verni

    Thank you, I was able to import the poll and check it.

    Your poll is currently set to behave this way. It is set to allow only a single vote per IP so after you vote, no more voting from the same IP will be possible:

    https://www.screencast.com/t/A6u0E1o4O

    If you want to allow multiple voting for same user/same IP, you would need to change this setting and in “Behavior” settings of your poll set “Allow multiple” option in “Voting Limit”.

    Or, if you want to keep “one vote per user” but it is possible that different users may be coming from the same IP – then you would instead keep the setting to “Once” but change the “Method” to “browser cookie”.

    Best regards,
    Adam

    Thread Starter verni

    (@verni)

    Hi there ,
    Indeed the problem it was the same IP, now with the method”browser cookie” it’s fine.
    Is there a way to see the name of users who votes on the poll ?
    Thanks !

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @verni

    No, I’m afraid not currently. Polls don’t take the user data so you only get vote count/result.

    If you want to get user data (showing poll for registered users only, or just asking users to enter their data) you may consider using the form instead of the poll. It won’t show poll results to the users but you can make a simple form that will e.g.

    -ask for name or e-mail
    -use simple “radio” type button for Yes/No voting
    -and you can also add a field of type “hidden” to grab e.g. username from site (if user is logged-in to your site)

    All those submission details will be visible for you on “Forminator -> Submissions” page.

    The downside is that if you want a nice “graph” results you would need to export the data to CSV and then process it in somme spreadsheet software or similar to generate such chart.

    Best regards,
    Adam

    Thread Starter verni

    (@verni)

    Hi there,
    Thanks for all the support and explanations . 5*(stars)

Viewing 8 replies - 1 through 8 (of 8 total)
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