Forminator & Mailchimp Integration NOT working

Hi there @jakewaconcept

In Forminator > Submissions, do you see a confirmation that the contact was successfully sent to MailChimp? Or do you see an error logged there instead?
https://monosnap.com/file/fu7XxmmRTUWv8HcbCRD0jGW8TnG6de

If you don’t see any MailChimp integration info there at all though, that means the specific form has not been integrated. If that’s the case, please ensure you have set up both the basic MailChimp integration under Forminator > Integrations, and have also connected your form to that integration, and have mapped the MailChimp fields to the Forminator form fields.

Full instructions for that can be found here if you need to double-check:
https://premium.wpmudev.org/docs/wpmu-dev-plugins/forminator/#mailchimp

Cheers!
Patrick

I get the message that it was sent successfully.
Also I do have it setup in forminator and I have it linked for the specific form with the form fields setup and it still isn’t working.

I just realized, I am seeing an error log. It says sent successfully on the front end of the webpage, but it’s logged as an error in submissions.
What do I do?

Hi @jakewaconcept

I hope you are doing well.

Just to make sure we are on the same page.

Are you getting the error while trying to submit the form as logged in user, or the error on the subscribe status:
https://monosnap.com/file/fu7XxmmRTUWv8HcbCRD0jGW8TnG6de

Can you send a screenshot of the issue that you see on it?

Best Regards
Patrick Freitas

The issue I’m getting is from your screenshot. Where it says Sent to Mailchimp is says NO and then below it says failed to processing request.

Thank you for following up.

I was wondering if it would be possible to test the following:
Please disconnect MailChimp integration from Forminatoir > Integrations, and re-connect again. Make sure the MailChimp API is correct.

If the issue still is there please enable debug mode. Edit the wp-config.php file and add these lines:

/** Debug **/
define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false ); 

Right above the line /* That's All! Stop Editing */. Replicate the error and check teh debug.lof that will be saved on the wp-content directory. Please let us know what will be the errors saved in there.

And let us know how it goes.

Regards,

Jorge

I tried disconnecting and re-connecting the Mailchimp integration, but it didn’t work.

I have added the Debug code to the wp-config.php folder, and have replicated the error. However, there is no debug.log file in the wp-content directory. So I can’t tell you what the error is.

Hi there @jakewaconcept

I see 3 Forminator forms on your page, 2 of which are the same “Get my FREE Sample 5 Day Meal Guide Today!” form.

And I see errors appearing in browser console related to duplicate IDs. That issue was fixed in latest 1.14.8 version, which also includes fixes for a couple of MailChimp issues.

However, it looks like you’re still running version 1.14.7

Can you please update to v1.14.8 to check if that resolves the issues on your site?

Cheers!
Patrick

Updating the plugin did not work. I’m still getting the following error message in the submissions screen:
Failed to processing request : [email protected] was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.

Hi @jakewaconcept, I think that in this case, the issue is different, and it’s because of how contacts are handled, but because of the response, I believe that the site is now connecting to MailChimp.

I was wondering if you could please run a new test using a different address that wasn’t on that list before.

I also ran a test on my dev site using the most recent version at it worked on my end.

Let us know how it goes.

Jorge

Hello @jakewaconcept ,

We haven’t heard from you for a while now, so it looks like you were able to make MailChimp integration work on your site.

Please feel free to re-open this ticket if needed.

kind regards,
Kasia