Hi @infofinal
I hope you’re well today!
Forminator will only send e-mails if you set it to do so. You’d need to make sure that e-mail notification(s) is/are created for any given form and you can do it by editing the form and configuring notifications on “Email Notifications” page of the form.
Here’s more information about this:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#email-notifications-forms
However, if this is already set and you still don’t get notifications then there are two most common issues:
– either these notifications go to spam folder of your inbox (so please double-check it)
– or there’s an issue with e-mail delivery from site
That being said, if you already have e-mail notifications configured and you can confirm that they are not going into spam folder then usually the issue is with mail() function limitations on server and the best way to solve it is to switch site to use STMP to send e-mails.
This can be done with any free SMTP plugin such as e.g. Easy SMTP or our own Branda. You’d need to install the plugin and configure e-mail STMP credentials in it and if the test e-mail goes through, then form submissions would also go through.
Kind regards,
Adam
