Forminator – intermittent paypal payment issue.

Hi @usefulforms01

I hope you are doing great today. I was able to replicate the issue your users are facing. The bug here is that when users do not complete or provide the necessary information in the required field, an error will be shown when they click the PayPal button to proceed. However, if the users try to address this by filling the required field, they won’t be able to proceed again as the error will still persist despite the fact that users have already filled the required field.

Additionally, the only workaround for users is to refresh the page after making the first mistake and fill in the field correctly before triggering the PayPal button again.

Note: This is a bug that the Forminator team is aware of, and they are working around the clock to fix it. However, the ETA is unknown.”

Best regards,
Olumide Akintunde.

Thanks Olumide for the quick response.
One user mentioned he tried this on different boxes as well. I wonder he did the same multiple times.

Is there a way I can view a log or database in the back-end if users are facing this issue? Is there a way to enable the debug mode or more verbose mode so that I can get more data on the forminator side of what user do?

I have access to back-end so I can make any code if you suggest.

Thanks,

• This reply was modified 1 year, 4 months ago by usefulforms01.

Hi @usefulforms01

I’m sorry for the delay on our end!

As for the issue itself:

@olumide22 was right about the bug but the fix for it is included in recent release (which was published on Oct 9th – but likely after you posted here) so if that was indeed the issue, it should not be happening anymore. If it is, it would mean that it’s most likely a different problem and we’d need to investigate it.

Can you confirm that you have already updated plugin to the most recent (1.27) version and if (after clearing all cache on site/server, if there is any) the issue is still happening?

Note: simple way to confirm that is to make a mistake when filling-in the form to get error message triggered and then correct the error and submit the form – to see if it works or not and if payment comes through or not.

Let us know please.

As for logs:

There is no any “special” debugging log for that. You either get submission or not – there’s no “semi submitted” data saved. What you can do, however, is to enable standard WordPress debugging with WP_DEBUG_LOG enabled and see if there are any Forminator related error logged in /wp-content/debug.log file

Debugging in WordPress

Also testing different submission scenarios (e.g. with incorrect data to trigger validation errors, testing with different browsers etc) while having browser console (webdeveloper tools) open can reveal JS errors and/or failing HTTP requests – which may also be helpful.

But for now, please make sure that you have newest version installed and do the test suggested earlier in this post and let us know about result.

Kind regards,
Adam

Hi @usefulforms01,

We haven’t heard from you in a while, we will go ahead and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

Kind regards,
Zafer