Hi @victorthomsen
I hope you’re well today!
Is your form using any conditional fields? By this, I mean fields that are showing/hiding based on other fields – specifically, based on selected values of checkbox/radio/select fields?
If yes, then this is a matter of an issue in the plugin that is already known to our developers and we are working on the fix to be released soon.
There would also be a working solution for now:
1. Edit all the checkbox/select/radio field on form and make sure that values (values, not labels!) of all their options are all lowercase. For example, if a value of “I Like Color Blue” option in chekbox is currently
I-Like-Color-Blue
it should be changed to
i-like-color-blue
Do such change for all the checkbox/select/radio fields and then save (update) the form.
2. Then go through the fields that have visibility conditions set and set those conditions again. Note: when you check them, it may appear as if those conditions are still set correctly but they are not – they need to be set again.
After that, save the form again.
Test the form and you should see submissions containing all the data now.
This should also fix PDFs then but if not then you may need to edit template and update field mappings or just generate PDF template again – since if options values are changed it may affect PDF templates (depending on form settings) as they are “static”.
Kind regards,
Adam
