• Resolved altimac

    (@altimac)


    Hi, pretty amazing plugin, just trying to figure out why some answers from a Forminator form are showing the actual answer and some only show red or green. The problem is on export, the answers are not shown at all in the CSV unless the actual answer text is present, which is only a few of them for some reason. So it’s hard for my client to see who answered what. The other weird thing is that it’s showing the email addresses but not the names(?) I am thinking these might be more Forminator issues than WPDataTables issues, but wondering if you have seen this before when a data table is connected to a Forminator quiz. Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Author wpDataTables

    (@wpdatatables)

    Hello,
    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    We are not able to see your Page, when we try visiting the URL, it throws a 404/not found error.

    In order to try and isolate where that issue comes from, we will need to investigate it in more detail on your Site, to see your source Form, how these source entries look, how our connected table looks and to see how the export works, etc.

    For this, it will be best if you can please open a private ticket on our main Support platform here, and one of our Agents will respond as quickly as possible.

    Just refer to this Post – and our Agent will ask you for the additional details we need there.

    If you don’t have a licence (or if it expired), please open a pre-purchase ticket which doesn’t require a purchase code.

    Thank you.


    Thread Starter altimac

    (@altimac)

    Hi and thank for your response. We found Forminator to have serious issues when it comes to quiz scores and results, so we moved onto another forms plugin for our use case. Please feel free to close this ticket.

    Plugin Author wpDataTables

    (@wpdatatables)

    Hello again,
    Just following up.
    Thank you for the update, my sincere apologies for responding after so much time.

    I can understand what you mean and the reason for that decision.
    You can check out our other Form integrations, but I presume you have already done this.
    We have a native integration with Formidable Forms and the Gravity Forms.

    Just note, that these integrations are not possible with our Lite/free wpDataTables, you can only use them with the premium wpDataTables.

    If anything else comes up, please don’t hesitate to reach out to us.

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