Formidably Bad Support/Decent Product

I purchased the Elite version of this plugin to create some financial calculator forms. They already have financial calculator templates, like mortgage calculator, so I figured I can build other moderately complex financial calculator forms. The first snag I ran into, I reached out to the support team to better understand how to translate excel formulas into Formidable ones. I provided the support team the entire version the calculator in Excel format. Instead, they wanted a narrated video of what I am trying to do. But at the same time, referred me to their community group.

The product itself is decent, but was surprised by the lack of maturity for a product that has been around for a long time. For example, when creating a style template for forms, users are given a field to enter padding specs. All 4 padding values (top, down, left, right) appear in 1 input field separated by space. No description stating which value represents which side. I figured it out via trial and error.

All things considered, a subpar product. The only reason I am sticking it out is because it’s probably the only form builder that can handle relatively complex calculations (calculations that have been in Excel for at least 2 decades).