Formidable form support

  • Resolved shantelicom

    (@shantelicom)


    1 year, 12 months ago

    Strategy 11 does not provide any technical support for the Formidable Form plugin. Over the past 8 months, I have not received a single answer from them for 12 questions. I get referred to Codeable.io all the time. But I don’t need to develop anything and pay extra money. I only want an answer how to use some form functions. Because the company has almost no technical documentation on the Internet. But which we see information in Internet at 50% clogged with advertising and self-praise. As a result, for 8 months I cannot use the Formidable Form Pro plugin.

Viewing 1 replies (of 1 total)
  • Plugin Support Njones35

    (@njones35)

    Hi Ivan,

    I’ve just checked your support history and I can see that you have received replies from our support team for every single inquiry. I see 15 tickets connected to your account, and we have recommended our community site or Codable for custom coding needs 4 times.

    Our support limits specifically exclude help with code, and it seems many of your questions are related to functions that are not built-in and require code to achieve what you need. These limits are clearly explained in our documentation here: https://formidableforms.com/knowledgebase/support-2/#kb-what-are-the-support-limitations

    In your last ticket, you told our support moderator that you were going back to your previous form builder so did not require further help, and while I wish we could have provided a product that better suited your needs, we simply cannot dedicate developer time to custom functionality that will only be used by you.

Viewing 1 replies (of 1 total)
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