formatting problems – text cut off

  • Resolved mcgoofy

    (@mcgoofy)


    1 year, 3 months ago

    Hello forum

    For me, the text of the “additional information” is cut off in different browsers. No matter what device I’m watching on, PC, laptop, mobile, etc. Some browsers get it right and others cut it off. I have reinstalled various browsers, cleared cache, etc. but the problem remains. Who can help me here. Thanks ??

    • This topic was modified 1 year, 3 months ago by mcgoofy.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @mcgoofy

    Thanks for reaching out!

    I understand that some texts on the Additional Information section on the single products page is being cut regardless of what browser you are viewing, correct?

    I checked this product using Mozilla Firefox on a desktop PC, and I can confirm the issue as seen below:

    It looks like a third-party plugin or your theme might be causing the conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an offering where they will run this test for $150 USD. If there is time left, they will also fix the problems they found.

    2Let us know how it goes!

    Thread Starter mcgoofy

    (@mcgoofy)

    Hello
    Thanks for the feedback. You have understood my problem correctly so far, but I have to clarify: It doesn’t always happen and not with every browser. Firefox e.g. causes the fewest problems so far. So we will test this and report back.

    Greetings

    Gunther

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @mcgoofy

    That sounds like a plan.

    Please take your time to try it out, and feel free to get back to us whenever you are ready or if you encounter any issues. We’re here to help and ensure your experience with WooCommerce is as smooth as possible.

    Meanwhile, do not forget to reach out to your theme developer, too, as they might have a more effective solution for you.

    Thanks for your patience and cooperation.

Viewing 3 replies - 1 through 3 (of 3 total)
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