Formatting doesent get saved

  • Resolved HG-DREI

    (@dreilaut)


    2 years ago

    Hi there,

    we have a customer using this cool plugin. Its time for some updates in the content but we are not able to save content with html like <h3>title</h3> anymore.

    In the past it works without problems and i don’t know when it was updated last time… but now the formatting disappears if you click save.

    I made an video to show:

    https://monosnap.com/file/iBy7erMjJ46e52afvQld0fEsFjDCTY

    I already used Health & Troubleshooting Mode and test it with all other plugins deactivated … doesent help.

    Can you help us?

    Greetings
    Henry

Viewing 4 replies - 1 through 4 (of 4 total)
  • Praveen

    (@praveenmalav09)

    Hello @dreilaut,

    It is working at our end. Please tell us the which version of plugin you are using.

    Thanks

    Thread Starter HG-DREI

    (@dreilaut)

    Hi @praveenmalav09,

    we tested it with 2.3.6, 2.3.7 and now the latest 2.3.8.

    Thanks

    Praveen

    (@praveenmalav09)

    Hello @dreilaut,

    It is working at our end perfectly so for more further query you can contact us here – wpshopmart[at]gmail[dot]com

    Thanks

    Thread Starter HG-DREI

    (@dreilaut)

    Hi @praveenmalav09 ,

    you’re right, on a fresh installation it works. We try to find the error first by ourself.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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