Form with double opt in doesn’t send email confirmation

  • Resolved matteostella

    (@matteostella)


    4 years, 7 months ago

    Hi,
    I use the sendinblue plugin and created a subscription form with Double Opt-In as true into options form panel.
    I set 2 templates, 1 for double opt in and 1 for the final confirmation email, but no one of this arrive at e-mail address and the email address automatically is added to the selected list without no one confirm, so basically double opt in is not working.
    Also, the error that appear on front end when an user use an already used email address doesn’t not appear more.

    How can I fix that?
    Thank you.

Viewing 1 replies (of 1 total)
  • Plugin Author Brevo

    (@neeraj_slit)

    Hello @matteostella,

    Thanks out for reaching out!

    My name is Valeria, I work as Product manager at Sendinblue

    From what you’ve described I can say that there is something wrong.

    Could you share a screenshot or settings description of double opt in feature on plugin side?

    If you are not comfortable with sharing it here. You can always contact me directly ([email protected]) or our customer care team for further investigations

    Stay safe and sane,
    Valeria

Viewing 1 replies (of 1 total)
  • The topic ‘Form with double opt in doesn’t send email confirmation’ is closed to new replies.