Form Will Not Mail Nor Will PayPal Sandbox Process Payment

  • Resolved pegasuspress

    (@pegasuspress)


    5 years, 1 month ago

    I have created a form, entered the PayPal Credentials (and created test accounts in the PayPal Developer portal) and entered the information to send the form contents to appropriate individuals. I put the form into Sandbox mode to test it.

    The form processes and passes data to PayPal, I use the dummy e-mail address the provided for a buyer to complete the transaction. PayPal says it has taken the submission but they never send their e-mail confirming the transaction. None of the e-mails I have tried with the form receive the submissions (the main one I am using is a Gmail account), but the submission is in the CP Contact Form in the stie’s dashboard. However, in there, it shows that Payment was not received and offers me the option to cancel.

    Any ideas what might be wrong? Should I use something other than a Gmail address for submissions?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author codepeople

    (@codepeople)

    Hi,

    Please check the following FAQ entry and confirm which is the case:

    https://cfpaypal.dwbooster.com/faq#q733

    Thank you for using the plugin!

    Thread Starter pegasuspress

    (@pegasuspress)

    I have checked the PayPal account and there are two e-mails showing “payment” from the buyer’s address in the facilitor’s account. The e-mail from PayPal confirming the submission is not getting sent back to the e-mail account specified in the form (again, it is a Gmail account). The submission is listed in the CP Contact Form Messages area for the form but again, it is not being sent to the Gmail address. I tested my WP SMTP configuration on the site with the Gmail address and it is working properly (i.e. the Gmail address received the test e-mail from WP SMTP).

    The submission says it was not paid, but gives me the option to change it to paid or to cancel the transaction in the CP Contact Form messages section for this form.

    Is there no way I can get this to work with the Gmail address?

    So, how should I go about troubleshooting this?

    • This reply was modified 5 years, 1 month ago by pegasuspress.
    • This reply was modified 5 years, 1 month ago by pegasuspress.
    Plugin Author codepeople

    (@codepeople)

    Hi,

    If the submission is marked as “not paid” the problem isn’t the email delivery but the PayPal IPN notification not being received by the website.

    Check the the IPN notifications are enabled in the seller PayPal account used for receiving the payments.

    In the case of PayPal production accounts there is also a IPN log section that helps to check what is happening with the IPN notifications.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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