Form triggering SF duplicate rules

  • Resolved brigadier272

    (@brigadier272)


    4 years, 4 months ago

    Hi there,

    My client is experiencing an issue where the form is being completed (i.e. we are getting notifications of form completion from the plugin) but we are receiving the following email message from Salesforce relating to duplicate records.

    Each form submission is 100% unique and all required fields are being submitted, so I am quite confused and was wondering if anyone had a solution?

    I have looked through the FAQs however could not find any information relating to this particular issue.

    SALESFORCE MESSAGE:

    Salesforce could not create this lead because of the reason listed below. For more information about this error or help with Web-to-Lead, please contact Customer Support.

    Reason: You’re creating a duplicate record. We recommend you use an existing record instead.
    Lead Capture Page: https://webto.salesforce.com/servlet/servlet.WebToLead?encoding=UTF-8

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