• Resolved cjtp

    (@cjtp)


    Hello!

    I really enjoy your plugin, but out of nowhere I get this weird “bug”. Everytime I put the shortcode onto my site it ruins the layout for some reason. It worked fine in the start.

    The layout is fine when the form isn’t there. What could the reason be?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @cjtp,

    Hope you are doing good.

    I checked your website and do see the issue that’s odd behaviour. I’m not able to replicate similar when tested on my system.

    I could notice console errors when I check your website and it seems to point to the cache with Autoptimize plugin. Maybe the minification in the Autoptimize plugin is causing this? Could I know whether you tried to clear the autoptimize cache to see whether that resolves the issue or not?

    Also if possible please do check whether temporarily deactivating Autoptimize makes any difference or not too.

    Please do let us know how that goes. Have a nice day ahead.

    Best Regards,
    Nithin

    pro-tip; you can disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.

    if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there are troubleshooting tips and info on how to exclude in the AO FAQ.

    hope this helps debugging,
    frank (ao dev)

    Thread Starter cjtp

    (@cjtp)

    Hello guys

    Thanks alot for your help! I tryed and deleted the cache, but that didn’t work. What did work was that I disabled the cache plugin.

    Thanks again!

    Well, you could always try to identify what specifically in Autoptimize is breaking things by just disabling CSS or JS or HTML or Image optimization (incl. lazyload) and leave that one off, or you could dive even further in and try identify what code/ files (CSS or JS) are responsible for the broken feature and try excluding that ??

    There’s more info in the troubleshooting tips and info on exclusions in the AO FAQ.

    hope this helps,
    frank

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @cjtp

    As @optimizingmatters already mentioned a bit more “detailed” testing might help but there’s also another thing worth checking.

    In settings of your form in Forminator there are two options in “Behaviour” section, at the bottom:

    – “Prevent page caching on form pages” – you’d want that one to be enabled pretty much in all cases

    – “Load form using AJAX” – try experimenting with this one; if it was enabled then try disabling it; if it was disabled then try enabling it

    In many cases playing with this two options solves similar issues.

    Kind regards,
    Adam

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @cjtp

    I hope you are doing well.

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved, however, feel free to let us know if you have any additional question.

    Best Regards
    Patrick Freitas

Viewing 6 replies - 1 through 6 (of 6 total)
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