Form submissions not being captured

  • Resolved MikeKissel

    (@mikekissel)


    8 years, 1 month ago

    Hello,

    I’m using Caldera Forms 1.5.0 for an event registration form on our website. It has been working great up, our last registration was at 5:00 pm CST yesterday…but it suddenly stopped working today.

    When anyone tries to submit the form, it just hangs there grayed out for a few seconds and nothing happens. The ‘form has been successfully submitted’ message doesn’t show up, and the form entries are not being captured. I’ve tried to troubleshoot the settings but I don’t know what’s going on.

    Our form lives here:
    https://iptor.com/americas-customer-conference-2017/registration/

    Here is our debug information, any assistance would be greatly appreciated!

    Short Debug Information

    WordPress Version: 4.7.2PHP Version: 5.4.45MySQL Version: 5.6.31Caldera Forms Version: 1.5.0WP_DEBUG:

    Full Debug Information

    WordPress Version: 4.7.2

    PHP Version: 5.4.45

    MySQL Version: 5.6.31

    Server Software: Apache/2.2.24 (Unix) mod_hive/5.5 mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 mod_fastcgi/2.4.6 mod_fcgid/2.3.6

    Your User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36

    Session Save Path: /tmp

    Session Save Path Exists: Yes

    Session Save Path Writeable: Yes

    Session Max Lifetime: 1440

    Opcode Cache:

    Apc: No
    Memcached: No
    Redis: No
    Object Cache:

    Apc: No
    Apcu: No
    Memcache: Yes
    Memcached: No
    Redis: No
    WPDB Prefix: wpim_

    WP Multisite Mode: No

    WP Memory Limit: 40M

    Currently Active Theme: IBS Website Custom Theme: 1.0

    Currently Active Plugins:

    Admin Menu Tree Page View: 2.6.9
    Caldera Forms: 1.5.0
    Cookie Consent: 2.3.0
    Disable Comments: 1.6
    Popup Maker: 1.4.21
    SendGrid: 1.10.7
    SharedVue Syndication: 1.3.0
    The Events Calendar: 4.4.3
    Transient Cleaner: 1.5.2
    UpdraftPlus – Backup/Restore: 2.12.32.22
    Wordfence Security: 6.3.1
    WP-Polls: 2.73.2
    WPML Multilingual CMS: 3.6.3
    WPML String Translation: 2.5.2
    WPML Translation Management: 2.2.7
    Yoast SEO: 4.3

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Josh Pollock

    (@shelob9)

    Thanks for using Caldera Forms. Sorry about this bug, but your hidden fields are required, so they are reporting an error, which can’t be shown since the fields are hidden.

    I will try and get a fix into 1.5.0.1 for this, but you should probably rollback to 1.4.9 using the WP Rollback plugin.

    I opened an issue, for this on Github, which is where bugs should be reported, not here:
    https://github.com/CalderaWP/Caldera-Forms/issues/1273

    Plugin Author Josh Pollock

    (@shelob9)

    This should be fixed in 1.5.0.1

Viewing 2 replies - 1 through 2 (of 2 total)
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