Form submission very slow

  • Resolved dkemeny

    (@dkemeny)


    3 years, 9 months ago

    Our site is using Gravity Forms, we’ve installed SAR Friendly SMTP to help send the email notifications from these forms. Everything is working but the submission process now when completing a form and submitting is incredibly slow. When we deactivate SAR Friendly SMTP the submission speed is great (as expected). What can be done?

    The page I need help with: [log in to see the link]

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  • Plugin Author Samuel Aguilera

    (@samuelaguilera)

    Hi @dkemeny SAR Friendly SMTP simply tells WordPress to use your SMTP server to send the email instead of the web server PHP mail. And it’s WordPress the one communicating with your SMTP server to send the email. When you disable the plugin WordPress sends the emails again using the web server.

    Gravity Forms notifications are processed during the form submission, therefore if the SMTP is not responding very fast, it will have an impact in your form submission time because Gravity Forms waits for the notification sending result before continuing with the form submission process.

    Therefore for any performance issue during the email sending using SMTP, you will want to contact with your SMTP server support staff or switch to a different SMTP server with better performance.

    Personally I use the SMTP server provided by Mailgun and never had a problem.

Viewing 1 replies (of 1 total)
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