form submission email conflict

  • This just started happening. Might be related to the most recent Gravity Forms update – not sure. When someone submits a form, CKEditor WYSIWYG for Gravity Forms breaks the email confirmation making the emails look like it’s not encoding. For example 

    ess Release Headline & Location
=09=09 Headline =09=09
 	=09=09 FULL FRAME IMAGE SENSOR AND LINEAR IMAGE SENSOR= INDIA =09=09
=09=09 Press Release City =09=09
 	=09=09 New Delhi =09=09

    When I deactivate CKEditor WYSIWYG for Gravity Forms – it works fine.

    • This topic was modified 7 years, 7 months ago by iHuman.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ovann86

    (@ovann86)

    Hey,

    I can confirm that I’ve not experienced that issue on any of my sites that I use this plugin. No one else has reported the issue as well.

    It could be some sort of plugin conflict with another plugin that is running, something to do with the form (or customisations to the form or the form notifications).

    If you need to look into it further I suggest you try running just Gravity Forms and this plugin to see if it still happens (and preferably running one of the default themes, in case customisations are being applied in the functions.php file).

    If you still have the same problem, try setting up a test environment on another host (and another mail server), e.g. a local test environment.

    https://www.itsupportguides.com/knowledge-base/wordpress/how-to-install-wordpress-iis-test-environment-the-easy-way/

    Plugin Author ovann86

    (@ovann86)

    Hey @ihuman – did you work out what was causing this issue?

    I’d like to know the result of this too.

Viewing 3 replies - 1 through 3 (of 3 total)
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