Form stuck in “draft”, cannot publish

Hi @rufus-mcdufus,

Thanks for writing in. If you don’t update the form, it remains as a draft. However, once you update the form, it becomes visible in the preview or any pages where you inserted the form. Could you please ensure that you have updated the form? For more help: https://tinyurl.com/2aajumzn

If the problem persists, It might be a conflict between the plugins. Could you please refer to this documentation: https://docs.everestforms.net/docs/how-to-check-plugin-theme-conflict/ and follow the instructions kindly? This will let you know the cause of the error.

Let us know if it helps or not, and I will get back to you.

Regards!

Thanks for getting back – yes, i am updating the form. I’ll check again today and maybe try disabling some plugins and will also check the error logs.

I tried disabled ad blockers and also tried in 2 different browsers, Chrome & Brave. It’s quite likely I’m doing something stupid though!

I did get the WordPress 6.6 update just before I started testing so hope it’s not related. PHP version is 8.3.something.

Hi @rufus-mcdufus,

We tested with WordPress 6.6 and the PHP version 8.3, but unfortunately, we had no success. Please perform a plugin conflict test and update us accordingly.

Regards!

Sorry for the delay in replying – I’m 99% sure the problem here is caused by me. The website is a test website which I haven’t used for some time. It was locked down from external access (which I’ve removed temporarily), and also the SSL certificate is currently out of date which I think may be the cause – I’m in the process of getting this updated.

Running a web inspector, the javascript console is showing this when I hit the “Update” button:

      POST https://sitenamehidden/wp-admin/admin-ajax.php 403 (Forbidden)
send @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=6.6:2
ajax @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=6.6:2
(anonymous) @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=6.6:5
e.<computed> @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=6.6:5
ur_save_form @ form-builder.min.js?ver=3.2.1.3:1
(anonymous) @ form-builder.min.js?ver=3.2.1.3:1
dispatch @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=6.6:2
v.handle @ load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=6.6:2

So clearly some website configuration issue is causing the 403 error.

OK, I’ve found the issue. It was caused by the Wordfence security plugin. It looks like it was blocking calls to /wp-admin/admin-ajax.php. It looks like it had perhaps automatically added a rule in the past to do this(?) as I can’t find any options in Wordfence specifically to block it.

Even disabling and uninstalling the Wordfence plugin wasn’t enough! I had to reinstall and reinitiate all the Wordfence settings. Crazy.

It looks like this is an issue which can affect plugins with user interfaces and typically when hitting update buttons. Judging by my Google searches on this, another frequent cause appears to be caching plugins.

Ah well, it’s not a problem with the User Registration plugin at all and perhaps this might someone else with the same issue in future.