Form Notification Email

Hi @jegstudio,

The email service that I use is Gmail.
Would this be problematic?

So the settings should be correct but I still don’t get any emails :\

Thanks
Elys

Hi @jegstudio,

I’m using Gmail. I have set up the SMTP this way: https://sprout-flowers.com/gmail-smtp-not-working/
I did a send a test email from the SMTP plugin and it went through perfectly.

But as far as the form itself, neither the confirmation and notification and the success notice show. Not sure what’s going on ??

Thanks in advance!
Elys

Hi @elys ,

Could you send us the site link to contact page?
We need to check and test the contact form.

Hi @jegstudio

Here’s the URL: https://www.freesailingschool.org/contact/reach/

I changed the email to a self-hosted email instead of Gmail.
And the WP SMTP test email works perfectly so we should be good on the SMTP end.

As for the form, I don’t think any of the parts work somehow:
– Success notice on submit
– Confirmation email
– Notification email

Thank you for looking into this.

Elys

Hi @jegstudio

Wondering if you have any updates on what the issues could be?

Thank you!
Elys

Hello @elys

I apologize for the late reply.
I’m representative of the team and will try to answer your question.

Have you already properly setup your form settings and assign the created form?
Please check this article for more detail : https://gutenverse.com/docs/how-to-setup-form-settings/

And may I take a look at your form settings?
You can send a screenshot and blur out the emails if necessary.

Hi @yogajegstudio

Thanks for the set up information!
So I’m realizing that when I’m in the Contact Form inside the template editor, I wasn’t able to select the Form name that I have created. They don’t show up. I only have one form that says “Contact Form”.

Elys

@yogajegstudio

Here’s the screenshots of my setting:
https://drive.google.com/file/d/1Ikkk9a-qu7L0uISDGxclK82zmv48v-I3/view?usp=sharing

Thanks!
Elys

Hello @elys

Have you tried typing your form name?
You can search your form name inside the select form option : https://ibb.co/2cgNqTh

It finally works!

Thank you so much for your help @yogajegstudio

Elys

You are welcome @elys
I’m glad it finally works. ??

May i ask you a favor to leave use a feedback and review of your experience using our plugin?
It will help us a lot to grow and improve our plugin.

Best Regards.