Form not working with Oxygen Builder

  • Resolved chaomancer

    (@chaomancer)


    3 years, 6 months ago

    Hi there! Love the plugin, but I’m having trouble with it in Oxygen builder.

    I put in the shortcode and in the builder it looks perfect, but on the live site it appears all messed up and the form doesn’t work. I’m simply copy-pasting the shortcode into a shortcode block, and I know it used to work as I used it in the last few months of 2020.

    I’ve included a link to the page so you can see what I mean. Hope you can help, because I really want to be able to use the plugin!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter chaomancer

    (@chaomancer)

    Okay, I’ve found where I went wrong. I’d unloaded the stylesheet for the site, re-enabling fixed it aside from the image still being distorted.

    Plugin Author mkscripts

    (@mkscripts)

    Hi,

    Great to hear you like our plugin, thank you!

    The image becomes blurry when the original dimensions are exceeded (in this case 300×273). Using a larger image will resolve this. On the edit download page you can select a different “File image size” like medium or large.

    It seems that the image does not maintain the correct/original aspect ratio. You can simply fix this for all images on your site by adding the following CSS code to your theme’s stylesheet:

    img {
   height: auto;
}

    If you have any more questions, feel free to ask. We are glad to help you.

    Kind regards,
    Team Download After Email

Viewing 2 replies - 1 through 2 (of 2 total)
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