Form Not Sending Me Email Notifications

  • Resolved larin4

    (@larin4)


    4 years, 3 months ago

    I can’t get the Form Maker plugin to send me a notification via email that a form has been submitted. The plugin does send a confirmation email to the sender. I tried the Easy WP SMTP plugin too and the test email fails. I have a Microsoft Exchange email. Please help. Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    In case the test mail fails, the problem is on the server of your website. Please contact your hosting provider in this case, and ask them to enable SendMail for your site.

    Thanks!

    Have a nice day!

    Hello,

    Sometimes I don’t receive submission notifications at all, the emails just stop arriving. The sender receives a confirmation email after submission, but I don’t and I have to check my WP dashboard for new submissions. I’m using WP Mail SMTP and the email test works. There must be some issue with the Form Maker plugin – Email to Administrator / Email to send submissions to. I’d send me one submission and then it would stop sending…

    Could you please help.

    Thank you!

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hello @bpa,

    Thanks for your inquiry.

    Have you chosen to send it to adminemail? If yes, can you please try to use another email address (for example any Gmail account) then check again.

    Hi Zhanna,

    I am now using a Gmail account, as the adminemail doesn’t receive the submissions. No issues with the Gmail account so far.

    Thanks!

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Dear @bpa,

    This is really weird, if the plugins send an email once then it does always.

    Now you have stopped getting submissions on your email or again sometimes you get and sometimes not?

    Have you checked the spam box?

    Can you please send me a screenshot of your email options page?

Viewing 5 replies - 1 through 5 (of 5 total)
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