Form not completing but payment goes through

  • Resolved sally.whytehead

    (@sallywhytehead)


    4 years, 1 month ago

    Hi
    We have been receiving bookings using paypal payment method. For the most part they go through fine, but occasiionally, we get the paypal payment but no emails and the submissions do not show the entry, it’s as if forminator thinks paypal didn’t go through.

    I can’t find anything obvious in the logs.

    Is this a known issue with forminator or paypal? Is there a similar problem with stripe>

    The page I need help with: [log in to see the link]

Viewing 2 replies - 16 through 17 (of 17 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @sallywhytehead

    I hope you are doing well.

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved.

    However, feel free to let us know if you have any additional question or problem.

    Best Regards
    Patrick Freitas

    Plugin Support Mukul Chawla

    (@mukulchawlaincsub)

    Hey @sallywhytehead

    A fix for this issue is included in the latest version of Forminator(1.14.7). We have done some improvements in our PayPal integration to avoid the missing submissions with PayPal payments. Please let us know if you still encounter missing submissions issue with PayPal payments after updating to 1.14.7.

    Regards,
    Mukul Chawla

Viewing 2 replies - 16 through 17 (of 17 total)
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