• Resolved exceleratebi

    (@exceleratebi)


    Hi there

    When submitting the ‘Request Quote’ form none of the information is coming up within the Forminator submissions. What would you suggest is the best way to troubleshoot?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @exceleratebi,

    I tested on your page by submitting the quote and I couldn’t find any issues or any console errors during the submission. Is the issue only specific to the Quote form? or do you notice the same with the Contact form too?

    Do you get any emails once a submission is made? If yes, it would also mean the form is working fine.

    Forminator does have a privacy setting and an option to disable “Data Storage” could you please check whether it’s disabled by any chance?

    You should see the option when you edit the form and under the “Settings” tab > Data Storage:

    Screenshot at 18:36:46.png

    Also could you please check whether enabling/disabling Ajax in the form under the “Behaviour” tab makes any difference when you submit?

    If you still notice issues even after that then we’ll need to check the existing form setting to have a better idea.

    We’ll need the form export to check the settings further. Could you please check whether it’s possible to share the from export?

    Please check the following doc on how to export a form:
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    You can share the export file via Google Drive, Dropbox or any such cloud services in the next reply.

    Looking forward to your response.

    Kind Regards,
    Nithin`

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @exceleratebi ,

    We haven’t heard from you for some time now, so it looks like you don’t have any more questions for us.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)
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