Form Not Collecting Email Addresses

  • Resolved kickstandhog

    (@kickstandhog)


    4 years ago

    This plugin was working fine for me, but since February 22, the form has not properly given email addresses to my CC lists. I have had to copy/past from the notification emails since then, and it’s getting old. I assumed it was an issue with the plugin that would be resolved via an update, but maybe something else is wrong? I have tried un-syncing and re-syncing my account as well as syncing my lists from the plugin dashboard. Here’s an example of the error I see in the log for every entry since 2/22:

    [2021-03-09 20:32:44] API.INFO: ConstantContact_API::add_contact:527 – json.type.invalid – #/lists/0: Value is of a disallowed type. Allowed types are: Object.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hmm

    Did you update our plugin here shortly before that started? or had you been uptodate with it since closer to the last release in December?

    Any other plugins you can think of that had been updated in that time, perhaps particularly around the idea of forms and whatnot for the frontend?

    Just in case it helps, as stranger things have happened, can you try and just edit the form and save, without making any other changes? We can do a test submission to see if that helps remove the error in question.

    All in all, it feels like something is interfering with the data the plugin is trying to send to our API.

    Thread Starter kickstandhog

    (@kickstandhog)

    I tried your “edit & save” suggestion, still the same error.

    The most recent update of your plugin was on January 3. It seems very much like if it is a conflict with an updated plugin, that the conflict would be with one I updated on the day the issue began to occur. I updated 5 plugins that day. One was BuddyPress, and one was a shortcode plugin related to BuddyPress. That area of my site is still in development, so I temporarily deactivated both plugins, same result. The other 3 plugins are WP Forms, Google Analytics by Monster Insights, and a plugin called WP Control that I use to manage my site’s cron jobs. Since I’m actively using all 3 of those plugins I don’t want to disable them for a test. It seems pretty unlikely to me that WP Forms or Google Analytics would cause the issue. WP Control feels a little bit more likely to be causing the trouble, but switching to MailChimp sounds less annoying and time consuming than trying to re-work the management of my cron jobs. I’m open to any other ideas you have based on this info but I really need to figure something out soon.

    Plugin Author Constant Contact

    (@constantcontact)

    What’s the website in question that is using the Constant Contact Forms plugin here?

    Thread Starter kickstandhog

    (@kickstandhog)

    Thanks anyways for trying. I have a workaround figured out for now. I’ll keep my eye out to see if you fix this with future updates, but if not I’ll probably have to look into using something other than Constant Contact for the long run.

    Plugin Author Constant Contact

    (@constantcontact)

    We’ll do what we can, especially if we manage to determine this is a conflict with a specific other plugin that we can help prevent repeat errors for.

    Alternatively, there’s always the older copy/paste embed forms that are still completely valid with our platform.

Viewing 5 replies - 1 through 5 (of 5 total)
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